Software License Agreement

Software License Agreement Chapps NV

Version: 2026-08-01

The terms of use of this Software License Agreement form an integral part of the Agreement between you and Chapps NV, with its registered office in Belgium at 2610 Antwerp, Kernenergiestraat 19, registered in the Register of Legal Entities (RPR) Antwerp under company/VAT number BE 0599.927.776 (hereinafter referred to as “Chapps”).

By downloading, accessing, or using the Chapps Applications in any way, you explicitly confirm that you have read and understood the terms of use of this License Agreement, as well as the General Terms and Conditions, the Data Processing Agreement, and the Privacy Policy, and that you expressly agree to be bound by all of their provisions.

You expressly acknowledge that these documents, together with the service proposal signed by you, form the complete and indivisible Agreement between the parties, and that they cannot be interpreted separately from one another.

All of Chapps’ documents can be accessed at www.chapps.com or requested as a PDF document by sending an e-mail to legal@chapps.com.

This Software License Agreement applies exclusively to professional customers (B2B). Chapps does not offer the Applications to consumers.

1. License

Chapps hereby grants you a personal, non-transferable, non-exclusive, and non-sublicensable license to download, access, and use the Applications on any compatible device that you own or control, in accordance with the terms of this License Agreement, the General Terms and Conditions, the Data Processing Agreement, and the Privacy Policy.

The duration of this license follows the duration of your subscription as determined in the General Terms and Conditions. Upon termination of the subscription, your right to use the Applications shall automatically end.

2. Third-Party Beneficiaries

You hereby acknowledge and agree that Apple Inc. and its subsidiaries, as well as Alphabet Inc. and its subsidiaries, are third-party beneficiaries of this License Agreement and that, upon your acceptance of this License Agreement, Apple Inc. and Alphabet Inc. shall have the right (and shall be deemed to have accepted this right) to enforce the License Agreement against you as third-party beneficiaries.

You also acknowledge and agree that the distribution partners and their subsidiaries working under license with Chapps are third-party beneficiaries of this License Agreement and that, upon your acceptance of this License Agreement, these distribution partners shall have the right (and shall be deemed to have accepted this right) to enforce the License Agreement against you as third-party beneficiaries.

3. Responsibilities of Chapps

Chapps undertakes to make the Chapps Applications available in a manner consistent with general industry standards as reasonably applicable.

Subject to this obligation of means (best-efforts obligation), the Chapps Applications are made available on an “as is” and “as available” basis, including any defects and without any other express or implied warranty of any kind.

Chapps will host the Applications in a secure data center and monitor and manage their performance. Chapps may modify the Applications at any time, including, but not limited to, the user interface and the general layout of the screens.

4. Use of the Chapps Applications

The use of the Applications does not include the provision of a mobile device or any other necessary equipment to use them. To use the Applications, you require an internet connection and appropriate telecommunication links. Chapps bears no responsibility or liability for telephone or other costs that you may incur.

Chapps’ permission to use the Applications is subject to your strict compliance with these License Terms and the following restrictions:

• You may not access or in any way use underlying data, codes, or other material provided by Chapps;
• You may not edit, remove, adapt, damage, or modify the Applications;
• You may not copy, distribute, publish, sell, rent, or use the Applications in any other way than expressly permitted;
• You may not make the Applications available over a network where they can be used by multiple devices simultaneously;
• You may not remove or alter any copyright, trademark, or other indications of origin;
• You may not use automated tools to scan, copy, or index the Applications;
• You may not bypass software security measures;
• You must comply with all applicable laws and regulations;
• You may not cause damage to Chapps or its business activities;
• You may not transmit offensive, defamatory, or illegal material via the Applications;
• You may not impersonate any other person or organization;
• You may not disrupt or attempt to disrupt the systems or security of Chapps;
• You may not violate or infringe upon any Intellectual Property Rights of Chapps or third parties.

Your user identification and password must be treated as strictly confidential. Chapps may deactivate your access if you violate these License Terms.

You are fully responsible for the accuracy, legality, and integrity of the data you enter, as well as for avoiding the introduction of viruses, malicious code, or other digital threats.

5. Use of the application “Rental Inspector” (Belgium and Luxembourg)

The use of the application “Rental Inspector” in Belgium and Luxembourg is exclusively permitted for social housing corporations, government bodies, organizations, and companies renting out their own real estate. The application may exclusively be used for the preparation of property inspections (states of facilities/inventory of fixtures) and rental inspections of this own real estate.

The “Rental Inspector” is expressly not available to real estate agents, property managers, real estate experts, private landlords, or any other category performing property inspections or rental inspections on behalf of third parties. Any use of the “Rental Inspector” in violation of this provision is strictly prohibited and shall be considered a material contractual breach of this License Agreement.

6. Disclaimer of Warranties

All conditions, promises, or warranties other than those explicitly included in this License Agreement are expressly disclaimed by Chapps.

The Applications may be entirely or partially temporarily unavailable at any time. Chapps does not guarantee uninterrupted, error-free, or permanently secure access.

7. Limitation of Liability

Chapps is not liable for direct or indirect damage, loss of data, loss of profits, business interruption, or any other damage related to the use of or the inability to use the Applications, except in the case of intent, gross negligence, or provisions of mandatory law.

Without prejudice to the specific and potentially broader limitations of liability as set forth in the General Terms and Conditions, the maximum total liability of Chapps under this license is in any case limited to the amounts actually paid by you to Chapps in the twelve (12) months preceding the damaging event.

8. Relationship to App Store & Google Play Store Providers (Apple Inc. / Alphabet Inc.)

You acknowledge that neither Apple Inc. nor Alphabet Inc. (or their subsidiaries) are party to this License Agreement. They bear no responsibility or liability whatsoever for the content, maintenance, support, updates, or any claims related to the Applications. Any questions or claims regarding the operation of the Applications must be directed exclusively to Chapps.

9. Intellectual Property

All Intellectual Property Rights relating to the Applications (including source code, designs, logos, and documentation) belong exclusively to Chapps or its licensors. Nothing in this agreement shall be construed as a transfer of these rights.

10. Data Storage and Retention Periods

Data you collect via the Applications is stored in the cloud in accordance with the terms and rules established by Chapps. These retention periods apply as long as your subscription is active, without prejudice to the provisions of the General Terms and Conditions, the Data Processing Agreement, and the Privacy Policy.

• Photos are automatically deleted after 24 months.
• PDF reports are automatically deleted after 84 months (7 years).

Extension of these retention periods is only possible upon prior written request and approval by Chapps, which may be subject to additional costs.

Upon termination of the subscription, all data will be permanently deleted after 30 days, unless a valid request for a data export is submitted by the customer within this 30-day period. Such a data export (provided in a standard format to be determined by Chapps) will be executed against a one-time fee of 750 euros excluding VAT, or the corresponding amount in the currency in which the customer usually pays.

11. Indemnification

You undertake to fully indemnify and hold Chapps harmless from any and all claims, losses, liabilities, or costs (including reasonable attorneys’ fees) arising out of or in connection with your use of the Applications in violation of these License Terms.

12. Processing of Personal Data

The processing of personal data in the context of the use of the Applications is carried out strictly in accordance with the applicable privacy legislation (GDPR), as further specified in the applicable Data Processing Agreement and Chapps’ Privacy Policy.

13. Amendments

Chapps reserves the right to amend these License Terms. Amendments shall enter into force thirty (30) days after notification thereof via the Application or Chapps’ website. Continued use of the Application after this period shall constitute acceptance of the amended terms.

14. Miscellaneous Provisions

You guarantee that you do not appear on any sanctions list of the United Nations, the United States of America, or the European Union.

This agreement is exclusively governed by Belgian law. Any disputes shall fall under the exclusive jurisdiction of the courts of Antwerp.

15. Entire Agreement and Order of Precedence

This Software License Agreement, together with the service proposal signed by you, the General Terms and Conditions, the Data Processing Agreement, and the Privacy Policy, constitutes the entire Agreement between you and Chapps regarding the Applications.

In the event of contradictions or inconsistencies between these documents, the following mandatory order of precedence shall apply (in descending order of priority):

• The service proposal signed by you (quote/offer);
• The Data Processing Agreement (insofar as it concerns the processing of personal data);
• The General Terms and Conditions;
• This Software License Agreement;
• The Privacy Policy.

If this License Agreement is made available in multiple languages, the Dutch version shall prevail in the event of interpretation differences.

16. Contact

If you have any questions or concerns regarding these License Terms, you can contact us via e-mail at legal@chapps.com.