General Terms and Conditions
Version: 2026-08-01
1. Scope and Definitions
1.1. These General Terms and Conditions apply to all offers, quotes, services, licenses, deliveries, and commercial transactions of Chapps NV, with its registered office at Kernenergiestraat 19, 2610 Antwerp, Belgium (Enterprise Number: BE0599.927.776, RPR [Register of Legal Entities]: Antwerp, DUNS® Number: 370749425).
1.2. By placing an order, signing a quote, registering an account, or using the Chapps applications, the customer agrees to these General Terms and Conditions.
1.3. Upon payment of the due fees, the customer obtains a personal, non-exclusive, non-transferable, and non-sublicensable license to use the Chapps applications in accordance with the agreed functionality.
1.4. The terms of the Software License and the Data Processing Agreement (DPA), available via the website or upon request, together with these General Terms and Conditions, form an integral part of your agreement with Chapps.
1.5. The customer confirms that they are acting as a professional customer (B2B) and therefore not as a consumer.
1.6. Additional platform terms may apply for downloads via the Apple App Store or Google Play Store.
1.7. The customer guarantees that neither they nor their ultimate beneficial owners (UBO) are subject to international sanctions, embargoes, or export controls imposed by the European Union, the United Nations, or the United States. Chapps has the right to terminate the agreement with immediate effect if it appears that the customer violates these guarantees.
2. Duration, Subscriptions, and Termination
2.1. Licenses and services are granted on a monthly or annual basis, unless agreed otherwise.
2.2. The subscription starts on the activation date and is automatically renewed for periods of the same duration, unless terminated in a timely manner.
2.3. Notice of termination for monthly subscriptions must be given at least 30 days prior to the monthly renewal date. Notice of termination for annual subscriptions must be given at least 3 months prior to the annual renewal date. Access to the applications is maintained until the end of the current, already paid period.
2.4. Subscriptions to “Rental Inspector Pro” where the customer activates an annual subscription per user online and pays online, must be renewed online annually by the customer themselves. If the customer no longer wishes to use this service, no notice of termination is required, and the subscription and payment obligation will automatically terminate upon the customer’s non-renewal of the subscription.
2.5. Only written notices of termination are valid, either via registered mail addressed to the registered office of Chapps, or by e-mail to support@chapps.com. In case of termination by e-mail, the notice must be sent from an e-mail address linked to an active Administrator user at Chapps.
2.6. Upon termination, amounts paid for the current period will not be refunded.
2.7. Chapps may terminate the agreement with immediate effect and without judicial intervention, or block access, in the event of serious abuse, fraud, or infringement of intellectual property rights by the customer. For other contractual breaches (such as persistent non-payment), Chapps may terminate the agreement if the customer does not remedy the breach within 14 days after a written notice of default.
3. Rates, Price Adjustments, and Additional Costs
3.1. Rates are stated on the website, in the user interface of the software, or in the quote, excluding VAT.
3.2. Additional services such as configuration, installation, consultancy, or customization will be charged separately.
3.3. Rates remain fixed during the current contract period.
3.4. Chapps may adjust prices for reasons such as inflation, changed market conditions, or increasing operational costs.
3.5. Customers will be notified of price changes at least 30 days in advance.
3.6. If a price change has a substantial impact (price increase >10% or a change in service delivery), the customer may terminate the subscription free of charge before the effective date.
3.7. Chapps is entitled to automatically index the rates annually on the anniversary of the agreement based on the Belgian consumer price index (or the Agoria Digital index). Such indexation does not qualify as a substantial price change within the meaning of Article 3.6 or Article 9.3.
3.8. The rates are exclusive of VAT and any other local taxes, import duties, or statutory withholding taxes applicable in the customer’s country. If the customer is legally required to withhold any tax or duty from the payment to Chapps, the customer must increase the invoiced amount such that Chapps receives exactly the same net amount as stated on the invoice.
4. Invoicing and Payment
4.1. Invoices are payable within 14 days of the invoice date, unless another payment term is specified on the invoice.
4.2. In the event of late payment, the following shall be due automatically and by right:
- Late payment interest of 1% per month,
- Fixed liquidated damages of 10%, with a minimum of €50 (or the corresponding amount in the currency in which the customer is usually invoiced).
4.3. If the customer fails to pay an invoice on time, Chapps may temporarily suspend access to the applications, provided that the customer has been given prior written notice (via e-mail) of default and a final reasonable period of 7 calendar days to settle the payment.
4.4. Invoice disputes must be reported in writing within 8 days of the invoice date.
4.5. All payments must be made in the currency stated on the invoice. Any bank charges, transaction costs (in particular for international transfers from outside the SEPA zone), and exchange rate risks are entirely borne by the customer. Chapps must always receive the full, net invoiced amount in its bank account.
5. Data Management, Retention Periods, and GDPR
5.1. After termination of the subscription, customer data will remain available for export in a structured, common format for 30 days.
5.2. After 30 days, all customer data will be permanently deleted, unless legal retention obligations require otherwise.
5.3. Chapps processes personal data in accordance with the GDPR, the Data Processing Agreement (DPA), and the Privacy Policy as published on the website.
6. Intellectual Property
6.1. All intellectual property rights regarding the software, documentation, databases, and other creations belong exclusively to Chapps.
6.2. The customer may not copy, modify, reverse-engineer, decompile, distribute, or sublicense the software beyond the agreed use.
7. Interruption, Maintenance, and Force Majeure
7.1. Chapps may temporarily interrupt the services for maintenance or updates. Where possible, the customer will be notified in advance.
7.2. In the event of force majeure, including network failures, cyberattacks, government measures, or events beyond the control of Chapps, no liability can be accepted for interruptions.
8. Liability and Warranties
8.1. The software is provided “as is”. Chapps strives for maximum reliability but cannot guarantee absolute error-free operation or continuity, unless otherwise specified in an SLA.
8.2. Chapps is not liable for indirect damages, consequential damages, loss of data, loss of profits, or damages resulting from incorrect use.
8.3. The maximum liability of Chapps is limited to the amounts effectively paid by the customer during the last 12 months.
9. Amendments to the Terms
9.1. Chapps may amend these General Terms and Conditions. The most recent version will be made available via the website. The date of the most recent amendment will be stated at the top.
9.2. Non-substantial amendments shall take effect immediately upon notification. Non-substantial amendments include, but are not limited to: editorial corrections, adjustments to contact or company details, or changes that are solely to the benefit of the customer.
9.3. Substantial amendments will be announced at least 30 days in advance. In any case, substantial amendments are considered to be: rate changes (other than indexation), a significant restriction of the functionalities of the service, or an adverse change to the liability regime.
9.4. The customer may terminate the agreement free of charge before the effective date of a substantial amendment if they do not agree with the amendment.
10. Governing Law and Jurisdiction
10.1. Belgian law shall apply. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
10.2. Disputes fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp, subject to mandatory law.
11. Language and Priority
11.1. The general terms and conditions may be made available in multiple languages. In the event of contradictions, the Dutch version shall prevail.
