System Migration in Progress
What you need to know
We are currently migrating our infrastructure to improve performance, security, and reliability.
During this migration, some services are temporarily unavailable.
Full details below
Start: Monday, April 27, 21:00 (CET)
End: Wednesday, April 29, 06:00 (CET)
Times are shown in Central European Time (CET). If you are in another region, please refer to your local time.
We are moving our infrastructure to Combell, a leading hosting provider in Belgium.
This allows us to deliver:
- Faster performance
- Stronger security (ISO 9001 & 27001 certified)
- Full GDPR compliance with data hosted in Belgium
During this period:
- Synchronisation is not available
- The Rental Manager will be unavailable
- The Building Manager will be unavailable
- Your in-progress inspection data will remain on the device*
- Emails with inspection reports will not be sent
*Note: It is vital that you do not sign out or uninstall the the app during the downtime, doing so would lose any unsynced data.
Yes, you can continue working as normal.
You can perform inspections during the downtime. All data will be saved locally on your device and can be synchronized once the migration is complete.
No
Your inspection data remains stored safely on your device until synchronisation is available again.
Important: Do not sign out or uninstall the app during the downtime. Doing so may result in loss of unsynchronised data.
You will be able to synchronize your inspections again from:
Mainland Europe: Wednesday, April 29 at 06:00
UK/Ireland: Wednesday, April 29 at 05:00
US/Canada East: Wednesday, April 29 00:01 (Midnight)
US/Candat West: Tuesday, April 28 21:00
As per the received email communications, for your convenience, we recommend:
- Synchronizing all completed inspections before the downtime starts
- Planning upcoming inspections in advance and syncing them to the app*
*However if necessary, inspections can still be created during the downtime, but these must be created directly in the app by the inspector that will carry out the inspection.
Once the migration is complete:
- Open the app
- Go to the sync screen
- Tap the sync button
Any inspections completed during the downtime will sync at that moment.
Your data is not at risk. Please try again after a few minutes. If the problem persists check your device’s internet connection.
All your data:
- Remains on your device during the downtime
- Will be securely transferred once synchronization is available again
It is important that you do not uninstall the app or sign out during the downtime – doing so would result in a loss of your inspection data
Thank you for your understanding
Thank you for your understanding We’re making these improvements to deliver a faster, more secure, and more reliable experience for your inspections. The platform will be fully available again on April 29 at 06:00 (CET).
