You will also find some information on the web site of the data protection authority. The link to that web site is: https://www.privacycommission.be.
Until 24 May 2018, the Privacy Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data and its implementing orders formed the privacy legislation. On 25 May 2018, this will be replaced by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Since this Privacy Statement is already based on the new legislation, certain procedures which are specified in this Privacy Statement will not become operational until after that date.
Personal data is any information about an identified or identifiable physical person. For example, this can be a person’s name, a photograph, a telephone number, a contract number, an e-mail address, etc.
Processing is any operation regarding personal data. ‘Processing of data’ means any operation involving personal data. Amongst other things, the concept of ‘processing’ covers the collection, recording, management, storage, updating, amendment, retrieval, consulting, use, distribution or diffusion in any other way, joining, combining, filing, erasure, or final destruction of personal data.
The user/expert is the processing manager of your personal data. This means that the user/expert specifies the purpose and the means of processing your personal data. Chapps is merely a processor of your personal data.
The user/expert is the processing manager of your personal data. This means that he or she is your contact person and that of the supervisory authorities for all enquiries regarding your data.
We have appointed a data protection officer or DPO as the sole contact person within our company with the following contact details:
Pakhuis Tour & Taxis
Havenlaan 86C, bus 315
Data Protection Officer
During your various contact moments with your user/expert, he or she might possibly collect various items of personal data: identification data (e.g. surname, forename, or address), contact data (e.g. address, e-mail address, or telephone number), data about the property which is being let/sold and/or rented/bought, data about the rent agreement, or data regarding the sales agreement.
Chapps will process your data:
When your user/expert asks for your personal data, you are entitled to refuse. However, such a refusal could impede the start of a business relationship or the implementation of his or her services, could change the type of services, or could affect the management of the services.
We process personal data for various purposes, but in each case we use only that data which is necessary to achieve the purpose in view.
The user/expert uses your personal data:
Access to your personal data is granted only to persons who need that data in order to do their job. They must show due regard for a strict observation of secrecy and observe all technical and organisational rules to ensure the confidentiality of the personal data.
Chapps has technical resources and specialist teams in place who concentrate primarily on protecting your personal data. This is how Chapps aims to prevent unauthorised persons from gaining access to the data, processing it, amending it, or destroying it.
We do not sell any personal data to third parties and neither do we give it to third parties unless:
We use your data to provide you with an excellent service and general communication about the products which you are interested in or might be interested in. At this level the data stated above is processed in the context of our statutory obligations, our legitimate interest, and the proper execution of your contract (including complaints and client management, as well as informing you about the improvement of the service). If you opt not to receive direct marketing, Chapps will nevertheless continue to inform you about an optimal use of Chapps products and services which you already have. For instance, we can recommend to you a product or service which is better suited to your needs.
Your right to access
You have the right to (free) access to your own personal data. You can ask us:
You must apply for your right of access by e-mail. To exercise your right of access and prevent any unlawful disclosure of your personal data, you must provide us with proof of your identity. You are requested preferably to include a copy of the front of your identity card with your application.
Chapps has 45 days to reply to your application. Remember that this period doesn’t start until Chapps has received your written application and is in possession of all the information required to deal with your application.
If you have any reason to believe that Chapps has not dealt with your application correctly, please take this up firstly by sending an e-mail to firstname.lastname@example.org so that we can consider the options together with you.
For the sake of completeness, we wish to inform you that if Chapps doesn’t reply to your application, rejects it, or if our reply fails to meet your expectations, you are always entitled to lodge a complaint with the Privacy Commission via email@example.com, which will act within the scope of its mediation assignment.
Your right to improvement and removal
You are entitled to order the removal or amendment of incomplete, incorrect, inappropriate, or antiquated personal data. You can contact our services for that purpose. If necessary, we will then amend or remove this information within the legally stipulated periods. Remember that, depending on your request, we are sometimes no longer able to offer some services. Furthermore, it is not always possible for us to remove all the requested data.
Your right to object to the processing of your data for direct marketing
You are always entitled to object to the use of your personal data for direct marketing purposes and you do not have to give a reason for your objection. To lodge an objection you can contact Korfine at any time and you then have the option of deactivating our promotions and/or actions via telephone, post, SMS, or e-mail.
Chapps is responsible for taking appropriate organisational and technical measures to safeguard personal data. We are not allowed to keep personal data for longer than is necessary to achieve the objective for which we have collected it. This data is removed as soon as all objectives are achieved.
This means that the processed data is kept for the entire duration of your agreement with the user/expert, the legal storage period, and any other storage period which might be imposed by the applicable legislation and regulations.
Apart from the data which you share with us voluntarily when using our web sites, we also deploy cookies and other technological means to collect data.
You can visit our web sites without sharing your personal data. With your consent (in so far as this is necessary) we can inform you as a visitor to our web sites about a personalised range of Chapps products. Some parts or functions are reserved for Chapps clients. To optimise the service, we can supplement your client data with the data which we derive from cookies as a result of your use of our web sites.
What are cookies?
Which sorts of cookies do we use?
The personal data which collect via these diverse channels is included in the databases of Chapps nv.