Residenz Website

Tenant Repair Reporting System

The ultimate reporting tool for leaseholders, tenants and students!

Discover our unique repair reporting system

Our repair reporting system facilitates communication between leaseholders, PM's and tenants - Quickly signal repairs and communicate through our message centre

Residenz Website computer, tablet and smartphone tiles

Our handy tenant maintenance repair reporting web-app is an indispensable tool in modern property management. At Chapps, we understand that you have to keep your residents/tenants and leaseholders involved and informed. It’s essential to offer them an accessible and straightforward tool to signal problems and make remarks and requests.

It is also the place where they find documents, consult announcements and have access to the handy tenant messaging system, that enables direct communication with their leaseholder or building manager. This intuitive and easy-to-use interface helps residents to quickly signal urgent issues, send messages, make maintenance requests and more. Each resident will have a history of their requests.

It’s an indispensable tool in modern property management.

Discover the many features our repair reporting system has to offer.

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Streamline your tenant repair reporting & communications

It’s time to discover our unique tenant repair reporting portal, the ultimate tool to simplify communication with your residents.
As a property manager, leaseholder or letting agent we know that streamlining communication with your residents can take a lot of time and can be chaotic at times. You not only need to take care of the paperwork but handle requests and make sure maintenance request are dealt with professionally and promptly.

Through our handy maintenance reporting app for tenants, your residents can easily and quickly identify any issue in their apartment/house or building.
They can take handy pictures, describe the issues and express urgencies.
The tenant can see what is happening with their request, whether it has been processed, it is still open, or someone has been assigned to come and resolve the issue.

We give the tenant the tools to quickly yet correctly indicate the issues they are experiencing. One of those features is taking pictures on the spot! The tenant/resident can take pictures and detail them, making it easier for the manager to create work orders and decide on the severity of the issues at hand.

We have prefilled most commonly occurring issues so it’s very straight forward for both the manager and the resident of course.

Be sure to explore our handy messaging features. This feature comes in handy if you wish to be in direct communication with your tenants/residents.
Our handy tenant messaging system allows you to be in contact with the residents 24/7.
We are enabling you to communicate with the resident and directly request additional information, helping you to quickly and effectively schedule needed repairs.

In addition to our handy messaging system, the portal also allows you as the leaseholder or property manager to communicate any essential announcements, be it; scheduled fire drills, building maintenance, any statements concerning the building/ apartment/ dwelling or, any other type of news or information you wish to share with the resident.

As a leaseholder, letting agent or property manager, we know you have plenty of relevant documents you wish to share with your tenants or residents.

Our handy document feature allows the leaseholder to send through any helpful documents, be it move-in/out reports, inventory reports, invoices and more.

Our system not only supports your resident to communicate directly with you, but we also give the manager the necessary tools to handle all this information.
Through our professional online back -office, we call the Residenz Manager accessible from any device, you can at any time, take a look at all the information sent by the residents/tenants.
You can at that stage decide how to process this information, do you want to send this through to other departments, or do you wish to create some maintenance request or work orders you can! Our handy Residenz Manager allows you to escalate notifications to actual issues, generate work orders, communicate with residents to ask them additional questions or schedule an appointment for repairs.
Besides, you can also add on any type of documents, be it billing, meter readings, move-in and out records, inventory reports and much more.

The Resident Portal is an excellent service to offer your customers. To make the experience part of your organisation’s service we offer white labelling, meaning that your organisation’s logos, name and colours will appear and all references to Chapps will disappear. The system even sends reminder emails to your tenants.
Be sure to explore this innovative tool.

The Residenz Portal

Our tenant maintenance reporting platform is the ultimate central communication system for your residents and leaseholder

Residenz App phone tablet

It all works with an intuitive and easy-to-use interface, optimised for smartphones. When signalling a problem, your tenants/residents can simply scroll through and choose from the handy pictograms, helping them to select areas, elements and types of issues, with the aid of a suggestion list, which contains frequently occurring problems. The resident/tenant can then describe, leave comments, take pictures and make sketches of the issue. They can follow up on issues mentioned and building notifications, consult personal or building documents, and much more.

Of course, this progressive web-app comes with a supporting Residenz Manager. Here, the manager handles all incoming notifications, publishes documents, decides on actions to be taken, and much more. This app can link up directly to our Dorm, Rental and Building Inspectors and even to our new Maintenance Organizer.

  • Signal problems, issues, requests and remarks
  • Consult announcements
  • Access building related or personal documents
  • Stay in touch through our handy messaging centre/system
  • Ability to add on a brief move-in, move-out checklists for residents (coming soon)
  • Link up to the Dorm Inspector, Rental Inspector or to the Building Inspector
  • Post-process data and set actions or maintenance jobs
  • Customise and personalise the website layout

How it all works

Integration is key

Maintenance App, Building App, Rental App, Dorm App, Residenz App

All of our inspection apps communicate with each other. They seamlessly integrate and send information back and forth, allowing you to easily toggle between your Maintenance Organizer and Building Inspector and more. By doing so, we created a well-rounded inspection software, where all aspects of your property management are covered. Our approach is unique, we think that different types of property management have different needs, and these needs have to be accommodated accordingly. All our inspection apps are off the shelve and can be used immediately!

We can easily integrate with your primary software, due to our handy API. Find out more on our Partners page.

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