Letting Agent

Stop using pen & paper, digitalise your mid term inspections today!

Smart | Fast | Accurate

Take control of your mid term inspections

Discover our unique mid term Inspection App and streamline your mid term inspections.

As a letting agent, we understand you are faced with many challenges on a daily basis. One of them being, managing your mid term rental inspections in a professional and efficient way.

You need to make sure that your move-in & out and especially mid term inspections are not only accurate but fair. You want to report the state of the property you manage, make sure that everything is alright and hold tenants accountable.

That’s why we created a professional yet easy to use tool that helps you create professional property inspection reports in a flash. Our app allows you to create a wide range of inspections, be it move-ins and -outs, mid term inspections, renovation checks, rental inventory inspections or routine check-ups, you name it we have it. Our smart user interface and interactive features guarantee a quick, yet accurate recording.

In addition, we supply you with the necessary management tools, which allow you to easily access maintenance data, schedule your inspections and control your inspectors & inspections.

If all this sounds like music to your ears, then you have come to the right place.

What would you like to do?

Mid terms inspections

For this specific use, we suggest our Rental Inspector App, a great tool for managing your letting management and mid term rental inspection processes. By having your letting department make use of this tool, you are streamlining your inspection operations.

  • Move-in/-out mid term inspections
  • Inventory inspections, mid term inspections, check-up inspections, renovation inspections and many more
  • Base inspections on previously performed inspections, gaining you a lot of time
  • Schedule inspections
  • Easily take pictures and videos of issues
  • Charge tenants for damages incurred
  • Work in as much detail as you wish
  • Handy online back office, where you can process all your data
  • Identify maintenance issues
  • Works offline on Android & iOS devices
Click here

Communicate with your residents

Want to improve communication with your residents? Then we propose the Residenz Portal, a handy online portal for your residents, where you enable two-way communication between the resident and the letting managers. Below some handy features the tenant can make use of;

  • They can signal problems, issues, requests and remarks
  • Consult building announcements
  • Access building or personal documents
  • Receive their mid term inspections PDF's
  • Stay in touch through our handy messaging centre/system
  • Links up to the Rental Inspector or to the Building Inspector
  • Customise and personalise the website layout
  • Available in over 5 languages
Click here

Let's discover our mid term Inspection App

Take control of your mid term inspections and use our app! Works offline on Android & iOS

Create your own or use our pre-defined checklists

Our handy mid term inspection app allows you to create your own inspection checklists at any time. You can choose from one of our 15 pre-defined checklists and adapt them as you go, which saves you a lot of precious time. You can alternatively add the areas and elements manually on the app or back-office. It’s as easy as one-two-three.

Schedule your inspections and inspectors

A function for scheduling your inspections is a must-have for any inspection tool, enabling you to efficiently run the inspection process. You can allocate times and inspectors for each specific inspection. This happens in the back office.

Of course, you can if you want also create an inspection on the go, straight onto your app.

Go in as much or as little detail as you want

We understand that each property manager, surveyor or letting agent has their own way of working. Some of you like to go in a lot of detail, indicating the colour, the make and even the material of each element. Of course, you do not have to do this, you can also simply leave the element as is and simply indicate the condition.

Take pictures and create work orders

On our app you can take pictures at any time, simply click on the camera function to take pictures, leave comments or make sketches on them.

We have even created a dictaphone function for you to use if this is necessary.

This handy feature allows you to immediately identify a couple of things including, the person responsible, the action that needs to be taken, including work order creation and the cost associated with this.

Base your inspections upon previous mid term inspections (eliminating double work and making you work more efficiently)

One of our main tools to promote productivity is basing your inspections upon a previous inspection. This means when performing an initial inspection, you can base all of the consecutive inspections on this one. Meaning the next time you perform an inspection, you simply need to look for inconsistencies, which will half your inspection time.

Sign on the spot

We allow for on the spot signing. This means both tenants, leaseholders and inspectors can sign on the spot. We have a handy preview of the report you can show to all parties involved before they sign and then have them sign on the app itself.

This can come in handy when your tenants are there with you during the inspection.

Of course, if they are not they can always sign at a later date.

Embrace the Residenz Portal

Our Residenz Web-App is a handy tool for tenants to use. They receive a login and can access their portal from any device.

This is a great tool for any manager to ensure that each individual unit is kept in good condition and it facilitates communication between residents and the letting agency. The tenant can quickly register or communicate issues. You can communicate through a handy message centre, send them documents or announcements and much more.

Discover this great tenant reporting portal today!

Your Rental Manager

Discover this handy online back office

All of our property inspection apps come with a handy online, cloud-based back-office. This is your one and only management tool, where you can manage your rental inspections and all of the data recorded therein. The Rental Manager lets you keep track of all of your inspectors & inspections and of course organise work-orders and much more.

The Rental Manager is necessary if you want to do some post-processing. For instance: regenerate an inventory inspection report, handle remarks or create an addendum. It’s also a practical tool for creating, distributing and the following-up with inspections & inspectors. You can also consult inspection documents and data. Thanks to our extended API, this data can be integrated into your back-office. With the Rental Manager, you can fully customise the Rental Inspection App. It’s about more than your corporate style: it’s about texts and clauses, creating specific inspection checklists, editing detailing lists, contractor lists and pricing tables and much more.

  • Plan & follow-up of inspectors and inspections
  • Customise & edit inspection / checklists
  • Personalise reports
  • Post-process inspection reports
  • Collect accurate maintenance data
  • Assign work orders
  • Manage properties

Tenant Communication & Repair Portal

Keep your residents involved and informed

Don’t forget your residents, tenants and even leaseholders. With this tenant repair reporting system, they can signal problems and formulate requests. It all works with an intuitive and easy-to-use interface, helping to select areas, elements, and types of problems, by means of a handy suggestion list, which contains frequently occurring issues. Furthermore, there is support for commenting, taking pictures and making sketches. They can follow up on issues mentioned, receive building notifications and consult personal or building documents and much more…

Of course, this progressive web-app comes with a supporting Residenz Manager. Here, the manager handles all incoming notifications, publishes documents, communicates with the tenant, decides on actions to be taken, and much more. This app can link up directly to our Dorm and Building Inspector and even to our new Maintenance Organizer.

  • Tenant login
  • Signal problems & issues
  • Take pictures & leave comments
  • Messaging center
  • Announcement feature
  • Create & assign maintenance work orders
  • Linked to Rental Inspector & Building Inspector
  • White labeling possible

Check out our handy inspection reports

Chapps understands that producing reports is the number one purpose of conducting inspections

That’s why our Rental Inspector App not only facilitates a wide range of inspection types;
but we also provide you with the necessary tools to create the reports you need.

That way you can deal with all aspects of your letting management.


Does the App work offline?

Yes! All of our apps work offline (even for previewing your reports). Simply synchronise when an internet connection is available.


The Rental Inspector App works on both Apple (iOS) iPads as well as Android tablets because we believe it is important that your inspections run smoothly. We recommend investing in a powerful device, as this will be your daily tool for performing inspections.

As a reference, the following minimum technical specifications should taken into consideration;

  • 2GB of RAM/working memory (the more, the better);
  • 32GB of storage capacity (pictures tend to take up a lot of space);
  • 8MP (Megapixel) camera;
  • Introduced max. 4 years ago

We have often received questions from our customers on what devices we recommend.
Unfortunately, due to the wide variety of devices, it’s practically impossible to create an exhaustive list of all devices that work or do not work for our app. We, however, get positive feedback on the following devices (we have no affiliation with any of these brands);

  • Apple iPad Mini 4 (9.7”)
  • Apple iPad (7.9”)
  • Samsung Galaxy Tab S2
  • Samsung Galaxy Tab S3

Any recent premium brand’s devices should do the trick as long as it meets the previously mentioned specifications.

What kind of inspections can be performed?

We understand that a move-in and move-out inspection are not the same, nor are intermediate, check-ups, or renovation inspections. That’s why we allow you to choose from a wide range of inspection types.

We make a distinction between:

  1. Move-in inspections
  2. Check-up inspections
  3. Mid-term inspections
  4. Renovation inspections
  5. Pre-move-out inspections
  6. Move-out inspections
  7. Initialisation inspections
  8. Inventory inspections


What do the reports look like?

We’ve put a lot of time and effort in making reports not only visually appealing but also, and maybe even more importantly, useful. That’s why we offer different types of reports, depending on the type of inspection you have performed and the options you selected when finishing up the report.

We made sure you generate a report that looks professional. All our reports automatically position the pictures with the accompanying issues, this way you receive a comprehensive and thorough report.

Once the inspection is completed and you wish to generate your reports, we provide you with the option to either automatically mail the report to the tenant/leaseholder, or you can send the report to your manager to post-process reports at a later stage.

But don’t just take our word for it, have a look at one of our example reports available on our product page.

All our reports are generated as Encrypted PDF reports and can be sent straight to the user or your online back office to be sent out on a later date.

How do I set-up my account?

It’s easy, you can do this yourself or let us help you.

We do this for you! It’s part of our initialisation fee. Of course, you can also make use of our handy Building Maker.

We realise that it’s essential that all buildings, units, elements and checklists are recorded accurately, in order for you to collect accurate data.
That’s why we help you set-up all of your buildings.

Give us a shout if you are ready to give our app a try!
We are happy to provide you with a free trial (including implementing & activating one of your buildings).

Please see the link attached or go to our “Getting Started” page for more information.


We do indeed customise to some extent, especially if you are a large organisation. We are more than happy to see what we can do.

Please see the link attached or go to our “Customization” page for more information.


We support linking with your software through a fully described API. For more information on this, please click this link or go to our “Linking” page for more information.

Importing & Exporting

One way of linking your app data to your management software other than using the API is by importing & exporting your data in bulk. These in- and -out exports are done through our back-end Manager.

Data that can be exported are;

  1. Reports
  2. Issues
  3. Maintenance data (work orders, tasks to be performed etc…)