How to Improve Communication and Relations with Your Landlord


Tenants desire a fair landlord and landlords need a compliant tenant. To ensure that both parties are content, a relationship needs to be established through mutual communication and trust. 

Renting is becoming a common trend globally as a new generation drift further from the vision of buying. In the United Kingdom, households in the private rented sector increased from 2.8 million in 2007 to 4.5 million in 2017. Although renting isn’t appealing to all, it does offer many benefits that aren’t available with homeownership.

As a tenant, you might be living under somebody else’s roof but this shouldn’t discourage you from calling it your home. In order to stay comfortable as a tenant, building a strong relationship with your landlord is key. Communication has always acted as an important management function and is fundamental in maintaining relationships.

Discover the 10 Ways You Can Improve Communication and Relations with Your Landlord

1. Settle for what you need 

It is important to have comfort in your living space. To obtain this, your property needs to match your needs and requirements. Before signing a leasing contract, have a strong idea of what you need from your property. This includes knowing your location, your facilities and even settling for the right style. Don’t let dissatisfaction in your choice be the beginning of a bad relationship.

2. Complete a move-in inspection

In some countries, especially in Europe, a move-in inspection is compulsory by law. A move-in inspection will allow both parties to come to mutual terms prior to the lease commencing. The inspection dismisses any possible conflict regarding the initial condition of the property. Upon completing a move-in, both tenant and landlord come to an agreement with the overall condition and settle any issues. Find out more about rental inspections solutions at Chapps.

3. Know the Terms & Conditions of your contract

This works both ways, know your rights as a tenant, but also know what is expected of you as a tenant. It is advisable to look over your contract and understand what has been agreed to avoid preventable concerns. As a tenant, you need to feel completely comfortable in your living space and not allow any external exploitation. Your landlord has expectations of you as a tenant and expects you to respect them. It is your home, but don’t forget it is still someone else’s property.

4. Keep a record

You have a move-in inspection, you know what is expected of you, now it’s important to maintain the property and start a communication channel. If any issues occur or you need to reach out to your landlord, keep a record of your communication. It is more than likely that your landlord has a record of all encounters so why not do the same. This helps clear any difficulties that may show up in the future. Chapps offers a solution to communication barriers with its Residenz App allowing you to stay up to date with your records as a tenant. Discover more at Chapps Residenz App.

5. Be reasonable with your request 

Your property is your home and your landlord is in charge of its fundamental maintenance. You have a right as a tenant to report any issues with the property so long as they are within means. Don’t exploit your rights and push the boundaries. Your landlord has the duty to care for the property but will most likely have limits set beyond basic maintenance. Report any damages and safety issues and don’t be shy to make suggestions. Ask for the leak in the ceiling to be fixed but also remember you signed a lease without a Jacuzzi.

6. Be honest

If the contract says ‘no pets’, don’t get a dog. If you’ve agreed to have 3 tenants, don’t divide the spare room to accommodate two mates that moved into town. Honesty is the key to any relationship and exploiting this relationship is an abuse of trust. You made agreements at the beginning of your contract and if they have been violated, upcoming inspections might land you in trouble. You have the choice to consult your landlord with any request but don’t be sneaky, it could come back to bite you.

7. Pay your rent on time

It’s simple, whether it’s weekly, monthly or quarterly, have your payment ready. One of the biggest concerns landlords face is not having their tenant pay on the due date. It is highly likely that your landlord requires the rental payments as a source of income or to directly pay the properties mortgage. Not paying on time creates stress and can easily jeopardise any confidence. Paying your rent on time is the simplest way to keep your landlord happy and continue a strong connection.

8. Be a good tenant 

By paying your rent on time and following the terms and conditions, you grant yourself the comfort of living in your own home. Remember to make the property your home and to respect the boundaries. The living space is your home but at the same time, it is your landlord’s asset. The trust your landlord gives you should never be exploited, and it is your job to maintain that trust. A survey by estate agents ‘Your Move’ found that 42 per cent of landlords rated it as the most important quality. Be a good tenant and respect your home like it is your own asset.

9. Be a good neighbour

Whether you have agreed to rent for 6 months or 5 years, your tenancy will always remain temporary so long as you are renting. The relationships you establish with your neighbours are up to you and in negative circumstances, renting offers you the freedom to move away with less difficulty. One person who can’t avoid the trouble is the landlord. They will most likely own the property for many years to come and will have to directly deal with any unhappy neighbours. Therefore, you are being relied upon to be a good neighbour and maintain the relationship. Keep your neighbours happy and you will keep your landlord happy.

10. Build a relationship

Build a relationship with your landlord away from the business. Although not possible in every circumstance, it isn’t necessarily a bad idea to be friends with your landlord. Your landlord could be your neighbour, a friend, a colleague or even someone with a common interest. Building this friendship transforms the level of communication needed in property management and will allow you to approach each other in an entirely different manner.